Get Help

‘It’s not over yet however, I have found I am a much stronger person and can deal with it with the support I receive’ – Service user.

IDAS provide the Sheffield Domestic Abuse Helpline. Phone 0808 808 2241

Monday – Friday : 8am – 8pm (not bank holidays), Saturday 9am – 5pm

Outside of these hours call the National Domestic Violence Helpline on 0808 2000 247 (available 24 hours a day, 7 days a week)

You can talk to us about the abuse and work through which services might work best for you with an experienced helpline worker.

girl-phoneThe helpline offers:

  • Advice, support and safety for people experiencing domestic and sexual abuse
  • Advice and support on keeping yourself safe.
  • A service to women, men, children, young people, practitioners and worried family members
  • Up-to-date access to services in Sheffield and available refuge spaces

If you phone the helpline and we can’t speak your language we can arrange an interpreter. You can also email us in your language, we will translate it and get back to you.

Other ways to seek local specialist advice

You can email the helpline on help@sheffielddact.org.uk

You can use our new online chat facility – this is available everyday between 4pm and 6pm at www.idas.org.uk

IDAS Sheffield Domestic Abuse Service

Telephone: 0808 808 2241

IDAS provide the community based Sheffield Domestic abuse service.  There is a range of services for all victims (women and men) of domestic abuse and sexual violence, who are aged 16 years and over.

In addition to our helpline and live chat facility the service offers a range of services which includes : –

  • A holistic assessment to identify your support needs and risk of domestic abuse.
  • Safety planning & crisis intervention
  • IDVA (Independent Domestic Violence Advocacy) support and advocacy at the MARAC (Multi Agency Risk Assessment Conference)
  • Community based 1:1 support and safety planning.
  • Group programmes to help you overcome the harmful impacts of abuse.
  • Support if you are going through criminal or civil proceedings.
  • Practical support and advice; including housing, benefits, legal services, schools.
  • Help to secure your home via our Sanctuary /Target Hardening scheme.
  • Using a multi agency approach with both statutory and non statutory organisations to provide support, this may include referral to or sign posting to other agencies; BME services, mental health, drugs and alcohol, counselling, housing, advice centres and legal services.

All staff are trained to deliver specialist support, working in partnership with multiple agencies and the service user, with the aim of increasing the safety of the individual and their dependents.


Sanctuary Scheme

Telephone: 0808 808 2241

IDAS provide access to the Sanctuary Scheme (which is also known as target hardening). It is a service for people who cannot leave their homes or who want to remain in their own home but fear an attack from an ex-partner or family member. It can provide home security including window and door locks, personal alarms, fire-proof letter boxes and in extreme cases, safe rooms within the property.

Contact the IDAS Domestic Abuse Helpline on 0808 808 2241 and ask about the Sanctuary Scheme, to see if you are eligible.

Sheffield Women’s Aid Refuge

Sheffield Women’s Aid offers safe, supportive refuge spaces for women and their children to live after leaving abusive relationships.

You can contact Sheffield Women’s Aid if you are a woman (16 years+) with or without dependent children. The service accepts women with dependent sons and daughters of all ages. Sheffield Women’s Aid can support you regardless of your sexual orientation, ethnicity or nationality. If you have a disability please contact Sheffield Women’s Aid to see if they can meet your needs. The service is accessible to women who have complex needs, such as drug or alcohol misuse issues and/or mental health support needs as long as those needs can be safely met in the accommodation available.

Sheffield Women’s Aid currently has two sites in the city, and women and their children will be housed for up to 6 months in the most suitable accommodation for their needs as described below. All the refuges are confidential addresses and have a range of security measures in place to help to keep you safe e.g. CCTV, door entry systems. You do not have to share a bedroom with another family and you do not have to leave your room or the refuge during the day.

Sheffield Women’s Aid contact details are as follows:

Referral line: 0114 242 6887

Email: mail@sheffieldwomensaid.org.uk

Shelter Homelessness Service

Furnival House, 48 Furnival Gate, Sheffield, S1 4QP

Telephone: 0344 515 1515 Website: click here

Shelter offer a wide range of help and advice on all housing and homelessness issues.  They have a team of advisers and solicitors who may be able to help you with your problem – and if they can’t help, they work with other agencies who can.

Shelter have computers and telephones you can use to access the internet for advice, claim benefits, or bid on properties.

Issues they can deal with

  • homelessness, or worried you’ll soon become homeless
  • looking for accommodation
  • having problems with your landlord
  • being evicted or repossessed
  • debt problems
  • benefits issues
  • problems with disrepair
  • need help going to court regarding your housing

Even if your problem isn’t listed above Shelter may still be able to help – just give them a call to discuss.

BrightSky App

Download the free BrightSky App onto your mobile phone or device. The App provides information on domestic, sexual abuse and consent and stalking and harassment. It also allows you to –

  • record evidence in your private journal
  • find the nearest support service
  • understand the signs of domestic abuse
  • complete the ‘Am I at Risk?’ questionnaire

For more information contact the helpline 0808 808 2241 and / or go to

https://www.hestia.org/brightsky

Additional Sheffield Support Services

There are a number of additional support services that support victims of domestic and sexual abuse in Sheffield, that you can also contact, via the telephone numbers listed below. Further detail about these services can be found in the Support Section, listed under women, children and men.


Ashiana Sheffield: 0114 255 5740


Homeless Services (SCC): 0114 273 5142/5406 Out of Hours: 0800 7311 689


NSPCC Young People Centre : 0114 228 9200


Sexual Assault Referral Centre for South Yorkshire : 0330 223 3193


National Rape Crisis Helpline: 0808 802 9999 (open 1200-1430 and 1900-2130 Monday to Friday)


Sheffield Women’s Counselling and Therapy Service: 0114 275 2157


Sheffield Working Women’s Opportunities Project: 0114 275 2040


VIDA Sheffield: 0114 275 0101


Young Women’s Housing Project: 0114 268 0580


Youth Offending Service0114 243 5597 / 283 5927